COREINTERACT

CoreInteract – a ‘native’ to Teams Contact Center solution, is a unique cloud-based application especially created for businesses (SMEs + Corporations) that have a sales department, help-desk or information desk. One central point in the company from which customer contacts are managed.

CoreInteract – built on the Microsoft Bot Framework, deployed in Azure, and natively integrated with Microsoft Teams  – was designed | build from the ground up:

• with the Microsoft Teams | Office 365 client as a starting point
• providing sufficient ‘queue’ functionality
• integration with CRM | ERP (Dynamics 365 and other xRM applications)
• user convenience for the ‘agent’
• simplicity

and facilitates the ability to be reachable in ‘a correct manner’ using your preferred communications channels.

The CoreInteract application comes standard with unlimited number of Call Queues, Auto Attendants, a Graphical Workflow Builder, offers a fully featured reporting module (CSV & Power BI), and is served via an online easy to use web-based control panel or by using the Teams client.